RETURN POLICY
OVERVIEW
All works produced under HAUS JURNEY are released as part of a controlled archive system, including limited edition prints and original works. Each piece is documented, assigned a Unique Identifier (UID), and recorded within the HAUS JURNEY Archive System.
Because of this structure, all sales are treated as final placements of recorded works, not standard retail transactions.
ORIGINAL WORKS
All original artworks are final sale.
Once an original work has been placed with a collector and recorded within the Archive System, it cannot be returned or exchanged.
If a work arrives damaged in transit, please contact HAUS JURNEY within 48 hours of delivery with photographic documentation. Resolutions will be handled on a case-by-case basis and may include restoration, insurance claim processing, or other appropriate action.
LIMITED EDITION PRINTS
All HAUS JURNEY editions are produced as limited, controlled releases and are also considered final sale.
However, exceptions are made under the following conditions:
Damaged in Transit
If your edition arrives damaged:
Notify HAUS JURNEY within 48 hours of delivery
Provide clear photographic documentation of:
Packaging
Print condition
Any visible damage
Upon verification, a replacement may be issued if inventory remains available within the edition.
If the edition is sold out, an alternative resolution will be determined at the discretion of HAUS JURNEY.

